Cancellation Policy

At ZurichTaxi24, we understand that plans can change. This Cancellation Policy explains how cancellations are handled for taxi and transfer bookings made through our platform.

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1. General Rule

Cancellations must be made at least 24 hours before the scheduled pickup time.
Cancellations made within this time frame will not incur any charge.

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2. Late Cancellations

If you cancel less than 24 hours before the scheduled pickup time, the full fare may be charged, or a cancellation fee may apply, depending on the type of booking and circumstances.

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3. No-Show Policy

If the passenger or client does not appear at the pickup location at the scheduled time without prior notice, this will be considered a no-show, and the full fare will be charged.

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4. How to Cancel

You can cancel your booking by contacting us directly via:

📧 Email: info@zurichtaxi24.ch
📞 Phone: +41 76 322 59 13

Please provide your booking reference and contact details so we can process your cancellation efficiently.

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5. Refunds

Refunds (if applicable) are processed within 5–10 business days after confirmation of an eligible cancellation.
Refunds are made using the same payment method used for the original booking.

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6. Modifications

Changes to a booking (such as pickup time, date, or destination) are subject to availability and must also be requested at least 24 hours before pickup.

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7. Exceptional Circumstances

We reserve the right to review cancellations on a case-by-case basis in the event of force majeure, such as:

• Extreme weather conditions

• Natural disasters

• Public transport strikes

• Emergencies or road closures

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8. Contact

For any questions or assistance regarding cancellations, please contact our support team at:
📧 info@zurichtaxi24.ch
📞 +41 76 322 59 13
🏠 8052 Zurich
🌐 www.zurichtaxi24.ch